Terms of Use
These terms
These terms cover your use of vectena.com and our own assistants. Paid services for clients are governed by a separate signed agreement (Master Services Agreement and Statement of Work). If they conflict, the signed agreement controls.
Our assistants are AI
Vectena's assistants are artificial intelligence and say so at the start of every conversation and whenever asked. Their answers can be wrong. They are not a substitute for professional advice, and nothing on this site or from our assistants is legal, medical, tax or financial advice.
Acceptable use
Don't misuse the site or our assistants: no attempts to break security, extract other people's data, send spam, or use them for anything unlawful.
Content and trademarks
The site, its text, graphics and the Vectena name and logo belong to Vectena LLC. You may link to the site; please don't copy it.
Estimates and examples
The missed-call estimate is an illustration based on the numbers you enter. The demo conversations are generated by an AI model from sample business information. Neither is a guarantee of results.
Prices and plans
Prices on this site are list prices in US dollars and can change; for clients, prices change at most once a year with 60 days' notice. The price and scope in your signed agreement are the ones that apply. Plans or features marked as in pilot have limited availability. We describe the work we will do; we do not guarantee search rankings, leads, sales, followers, review scores or any other business result.
Payments
Vectena is not a bank, payment processor or money transmitter. Card payments we integrate for a client are processed by that client's own payment processor under the processor's terms and fees. We never hold a client's funds.
Other companies' names
Product and company names mentioned on this site are trademarks of their owners and are used only to describe the systems we work with. Vectena is independent and is not affiliated with, endorsed by or certified by those companies unless we say so.
No warranties
The site, the demo, the estimates and our assistants on it are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. The only warranties for paid services are the ones written in your signed agreement.
Limitation of liability
To the fullest extent permitted by law, the total liability of Vectena LLC and its owners, employees and contractors for all claims arising from this site or these terms, whether in contract, tort (including negligence) or otherwise, will not exceed the greater of $100 or the amount you paid us through this site in the 12 months before the claim arose. We are not liable for indirect, incidental, special or consequential damages, or for lost profits or lost data.
Nothing in these terms limits liability for fraud, intentional misconduct, or any liability that cannot be limited by law. If you have a signed agreement with us, that agreement, not these terms, governs the services it covers.
If you misuse the site
If you misuse the site or break these terms and someone brings a claim against Vectena because of it, you agree to cover our reasonable losses and costs from that claim.
Changes to these terms
We may update these terms. A new version shows its effective date at the top and applies only to use of the site after that date. A change here never alters a signed agreement.
General
If a court finds part of these terms unenforceable, the rest stays in effect. These terms, with the Privacy Policy and the notices linked from this site, are the whole agreement between you and Vectena about the site.
Connected accounts
When you connect a social or Google account to Vectena, you confirm you are authorised to do so and allow us to publish the content you have approved, and to read the results we report to you, until you disconnect it. Each platform's own terms (Meta, LinkedIn, TikTok, Google and YouTube) also apply to what is published there; by using our YouTube features you agree to be bound by the YouTube Terms of Service. Platforms can change or refuse access at any time; we do not promise that any platform will approve, publish or keep content or an account.
Law and venue
Florida law governs these terms. Disputes about the site will be handled in the state or federal courts located in Florida.