AI and Call Recording Notice
You may be talking to an AI
Vectena and the businesses we serve use AI assistants for chat, email, text and phone. An assistant tells you it is an AI at the start of the conversation and whenever you ask, and it will not pretend to be a person.
What assistants can and can't do
- They are set up to answer only from information the business has approved, such as services, prices, hours and service areas. Like any AI, they can be wrong.
- They can take messages, pass your question to a person and, where the business has switched it on, book an appointment.
- They cannot take payments, give refunds, sign agreements, or give legal, medical or financial advice.
Call recording
Florida law requires the consent of everyone on a call before it is recorded (Fla. Stat. §934.03). A call answered by an assistant opens with a notice, before you speak, that an AI assistant is answering and that the call is recorded and transcribed. By staying on the call after that notice you agree to the recording, and the notice covers the whole call, including when you are passed to a person. If you would rather not be recorded, hang up and reach the business another way, such as text or email.
Recordings and transcripts are used to answer you and to keep a record of your request. They are handled by the business you called, by Vectena, and by the phone carrier and AI service providers that work for us under contract. Those contracts do not let a provider use what you say to train AI models offered to anyone else. The phone carrier may use information with identifying details removed to maintain and improve its network.
Talk to a person
Ask the assistant for a person at any time, or email [email protected].